MEMBER SURVEY
PLEASE FILL IN FIELDS MARKED WITH* AND PROVIDE YOUR RESPONSES TO THE FOLLOWING SURVEY.
LAST NAME*
FIRST NAME*
HOME ADDRESS*
POSTAL CODE*
TELEPHONE (HOME)*
OFFICE ADDRESS*
POSTAL CODE*
TELEPHONE (OFFICE)*
EMAIL ADDRESS*
MAIL SENT TO
Home Office
CORRESPONDENCE
French English
PART I
1. HOW DID YOU HEAR ABOUT CLUB SPORTIF MAA?
Building Signage Newspaper Article TV Radio
Yellow Pages Family Friend Colleague
Other (Specify)
2. WHY HAVE YOU DECIDED TO BECOME AN MAA MEMBER?
Weight Loss Health/Fitness Business Networking Social
Other (Specify)
3. HOW FREQUENTLY DO YOU VISIT THE CLUB ON A WEEKLY BASIS?
Less than once 1-2 times 3-4 times More than 4 times
4. HOW FREQUENTLY DO YOU PURCHASE FOOD AND/OR DRINKS AT THE CLUB ON A WEEKLY BASIS?
Never Less than once 1-2 times 3-4 times More than 4 times
5. WHICH OF THE FOLLOWING COURT SPORTS DO YOU PLAY?
Badminton Basketball Volleyball
Squash Handball Racquetball
6. DO YOU HAVE CHILDREN UNDER THE AGE OF 18? Yes, how many and how old?
 No
1 0-3 years old
2 4-10 years old
3 and more 11-17 years old
N/A N/A
7. OVERALL, ARE YOU SATISFIED WITH THE CLUB'S SERVICES? Yes No
8. DO YOU INTEND TO RENEW YOUR MEMBERSHIP? Yes No
IF YES, PROCEED TO PART II
9. COULD YOU TELL US THE REASON?
PART II
ON A SCALE OF 1 TO 5 WITH 1 BEING THE MOST SATISFACTORY, PLEASE RATE THE FOLLOWING CLUB SERVICES: (IF MEMBER DOES NOT USE THE SERVICE, PLEASE CLICK NA)
    1 2 3 4 5 NA
10. FRONT DESK COURTESY, HELPFULNESS, KNOWLEDGE AND PROMPTNESS IN RESPONDING TO THE TELEPHONE
11. FITNESS PROGRAM EVALUATION AND PRESCRIPTION TRAINERS AND EQUIPMENT
12. SWIMMING POOL FACILITIES
13. VARIETY, SCHEDULE/TIME AND INSTRUCTORS OF CLASSES OFFERED
14. SQUASH COURT FACILITIES, HOUSE LEAGUES/ LADDERS, AVAILABILITY, BOOKING PROCEDURES AND INSTRUCTORS/PROFESSIONALS
15. BISTRO AND BAR FOOD QUALITY, SERVICE AND HOURS OF OPERATION
16. SPA SERVICES: VARIETY OF TREATMENT
17. SPA SERVICES: AVAILABILITY OF ESTHETICIANS/APPOINTMENTS
18. SPA SERVICES: QUALITY OF MASSAGE THERAPIES
19. SPA SERVICES: LOCATION
20. HEALTH CLINIC: AVAILABILITY OF THERAPISTS AND DOCTORS
21. HEALTH CLINIC: COURTESY OF CLINIC STAFF
22. HEALTH CLINIC: LOCATION
PART III
ON A SCALE OF 1 TO 5 WITH 1 BEING THE LEAST TO 5 BEING THE MOST SATISFACTORY, PLEASE INDICATE YOUR INTEREST IN THE FOLLOWING SPORTS, ACTIVITIES, AND/OR SERVICES IF OFFERED AT THE CLUB.
    1 2 3 4 5 NA
23. SCUBA DIVING
24. INDOOR SOCCER
25. KARATE/JUDO/SELF-DEFENCE
26. FLOOR HOCKEY
27. GYMNASTICS
28. ONSITE BABYSITTING